Savara Medical Journeys (“Savara”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, or make use of our services.

By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name and contact details

• Email address and telephone number

• Country of residence

• Information relating to your medical enquiry or treatment requirements

• Information provided when requesting a consultation or contacting our team

• Travel and accommodation information where relevant to coordinating your journey

• Any other information you choose to provide to us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information and general website usage data.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and requests

• Understand your medical travel requirements

• Connect you with appropriate medical specialists and healthcare providers

• Coordinate consultations, treatment and related services

• Arrange travel, accommodation, transfers and recovery experiences where requested

• Communicate with you about your journey

• Improve our website, services and customer experience

• Comply with applicable legal and regulatory requirements

We will only process your personal information where we have a lawful basis to do so.

3. Medical Information

Where you choose to provide information relating to your health or medical condition, we will treat this information as confidential and handle it with appropriate care.

Medical information may be shared with relevant healthcare professionals, specialists, hospitals or service providers where necessary to assess, coordinate or provide the services you have requested, and where permitted by applicable law.

4. Sharing Your Information

To provide our services, we may need to share relevant information with trusted third parties, including:

• Medical specialists and healthcare professionals

• Hospitals and accredited medical facilities

• Travel and accommodation providers

• Transportation and concierge service providers

• Professional advisers or service providers assisting us in operating our business

We only share information where reasonably necessary for the purposes described in this Privacy Policy, to provide requested services, or where required or permitted by law.

5. International Transfers

As Savara may coordinate medical journeys for individuals travelling to South Africa, certain personal information may be transferred between countries or shared with service providers located outside your country of residence.

Where this occurs, we will take reasonable steps to ensure that your information is handled in accordance with applicable data protection requirements.

6. Cookies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website and enhance your browsing experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

7. Information Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate records, or comply with our legal and regulatory obligations.

9. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction or updating of inaccurate information

• Request deletion of your personal information where appropriate

• Object to or restrict certain forms of processing

• Withdraw consent where processing is based on consent

• Lodge a complaint regarding the handling of your personal information

To exercise any applicable rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third parties.

We encourage you to review the privacy policies of any external websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or privacy practices. The updated version will be published on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Savara Medical Journeys
South Africa

Email: siobhan@savaramed.com