These Terms & Conditions (“Terms”) govern your use of the Savara Medical Journeys website and any services provided by Savara Medical Journeys (“Savara”, “we”, “us” or “our”).

By accessing our website or engaging our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Savara

Savara Medical Journeys provides medical travel coordination and concierge services, connecting patients with medical specialists, healthcare facilities and supporting services in South Africa.

Our role may include assisting with specialist consultations, treatment planning, medical coordination, travel arrangements, accommodation, transfers and recovery experiences.

Savara is not a healthcare provider and does not itself provide medical diagnosis, treatment or medical advice.Medical services are provided independently by appropriately qualified healthcare professionals and medical facilities.

2. Medical Services

Any medical consultation, diagnosis, treatment, procedure or other healthcare service arranged through Savara is provided by the relevant medical specialist, healthcare professional or medical facility.

Savara does not make medical decisions on behalf of patients and does not guarantee any particular medical outcome, treatment result or recovery period.

Patients are responsible for discussing their medical condition, treatment options, risks, benefits and alternatives directly with their healthcare provider.

3. Specialist & Healthcare Providers

Savara works with a curated network of medical specialists and accredited healthcare facilities.

While we take reasonable steps to work with reputable providers, each healthcare professional and facility remains independently responsible for the services they provide.

Savara does not accept responsibility for the professional advice, diagnosis, treatment, conduct or outcomes of any independent healthcare provider.

4. Information on Our Website

The information provided on our website is intended for general informational purposes only.

Information relating to medical procedures, specialists, treatments, facilities and recovery experiences should not be considered medical advice or a substitute for consultation with a qualified healthcare professional.

While we endeavour to keep website information accurate and up to date, we do not guarantee that all information is complete, current or free from errors.

5. Medical Travel Coordination

Where requested, Savara may assist with coordinating elements of your medical journey, including:

• Specialist consultations

• Medical appointments and procedures

• Hospital or facility coordination

• Travel arrangements

• Accommodation

• Airport and local transfers

• Companion arrangements

• Recovery experiences

• Post-treatment coordination and support

The availability and terms of these services may vary depending on your individual requirements and the relevant service providers.

6. Travel Arrangements

Where Savara assists with travel arrangements, flights, accommodation, transfers or other third-party services, these services may be provided by independent third-party suppliers.

Such services may be subject to the terms, conditions, cancellation policies and requirements of the relevant supplier.

Savara is not responsible for delays, cancellations, changes, interruptions or failures by third-party travel or accommodation providers, except where required by applicable law.

Patients are responsible for ensuring that they have the appropriate passports, visas, travel documentation, insurance and other requirements necessary for their journey.

7. Fees & Payments

Fees for Savara's services, medical treatment, accommodation, travel and other services will be communicated to you where applicable.

Medical and other third-party service costs may be separate from Savara's coordination or concierge fees.

Unless otherwise agreed in writing, payment terms, cancellation policies and refunds will apply according to the terms communicated at the time of booking or engagement.

8. Cancellations & Changes

Medical treatment, travel and recovery arrangements may be subject to change due to medical, logistical or other circumstances.

Where possible, Savara will assist in coordinating changes to your arrangements. However, cancellation fees or other charges imposed by healthcare providers, airlines, accommodation providers or other third parties may apply.

Any specific cancellation or refund terms applicable to your booking or service will be communicated separately.

9. Patient Responsibilities

You agree to provide accurate and complete information relevant to your medical journey.

You are responsible for:

• Providing accurate personal and medical information

• Following the instructions of your healthcare providers

• Attending scheduled consultations and appointments

• Informing relevant healthcare professionals of any changes to your health or circumstances

• Ensuring that you have appropriate travel documentation and insurance

• Following medical and post-treatment instructions provided by your healthcare team

Providing incomplete or inaccurate information may affect your treatment or travel arrangements.

10. Liability

To the extent permitted by applicable law, Savara will not be responsible for losses, injuries, medical outcomes, delays, cancellations or other consequences arising from services provided independently by healthcare professionals, hospitals, airlines, accommodation providers, transport companies or other third parties.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

11. Website Use

You agree to use this website lawfully and responsibly.

You must not:

• Use the website for unlawful purposes

• Attempt to gain unauthorised access to the website or its systems

• Interfere with the operation or security of the website

• Copy or reproduce website content without permission

• Use website content in a way that infringes Savara's intellectual property rights

12. Intellectual Property

All content appearing on the Savara website, including text, photography, graphics, branding, logos, design elements and other materials, is owned by or licensed to Savara unless otherwise stated.

You may not reproduce, distribute, modify or commercially exploit any website content without our prior written permission.

13. Third-Party Links

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and do not constitute an endorsement of those websites or services. Savara is not responsible for the content, availability, security or privacy practices of third-party websites.

14. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use and protect your personal information.

15. Changes to These Terms

Savara may update these Terms from time to time to reflect changes to our services, business practices or applicable legal requirements.

The updated Terms will be published on this page with a revised “Last updated” date.

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes arising in connection with these Terms or our services will be subject to the applicable courts and laws of South Africa, unless otherwise required by law.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Savara Medical Journeys
South Africa

Email: siobhan@savaramed.com